Billing & Subscriptions

1. Accepted Payment Methods

Ark Platforms Europe Limited currently accepts a variety of secure payment methods to facilitate global transactions. These include major credit and debit cards (Visa, Mastercard, American Express), digital wallets (Apple Pay, Google Pay), and direct bank transfers (BACS, SEPA, and Wire Transfers for international clients). All payments are processed in British Pounds (GBP) unless otherwise specified in your individual service agreement or invoice.

2. Payment Security & Processing

The security of your financial data is our highest priority. We utilize industry-leading third-party payment processors, such as Stripe, PayPal and Revolut Business, which are PCI-DSS Level 1 compliant. Ark Platforms does not store your full credit card details on our own servers. Our processors use end-to-end encryption and tokenization to ensure that your sensitive information remains confidential throughout the entire transaction lifecycle.

3. Recurring Billing Cycles

Certain services, such as SaaS platform access, digital marketing retainers, and priority maintenance packages, are provided on a subscription basis. Subscriptions are billed in advance on a recurring cycle—typically monthly or annually—starting from the date of your initial purchase. Your subscription will automatically renew at the end of each cycle under the same terms unless you choose to cancel or modify your plan.

4. Cancellation & Modifications

You may cancel your subscription at any time through your Ark Platforms account dashboard or by contacting our support team at hello@arkplatforms.com. To avoid being billed for the next cycle, cancellations must be initiated at least 48 hours before the renewal date. Upon cancellation, you will retain access to the subscribed services until the end of your current paid billing period, at which point access will be terminated.

5. Price Adjustments

We reserve the right to adjust our subscription pricing to reflect changes in infrastructure costs, service enhancements, or market conditions. Any changes to subscription fees will be communicated to you at least 30 days in advance via the email address associated with your account. Your continued use of the service after the price change takes effect constitutes your agreement to the new billing amount.

6. Milestone Payment Structure

For complex projects such as Web Development, Software Solutions, and Game Development, we operate on a milestone-based billing model. This ensures transparency and aligns our delivery with your financial commitments:

• Initial Deposit: A non-refundable percentage (typically 30-50%) is required to secure resources and initiate the discovery phase.
• Development Milestones: Intermediate payments are triggered upon the completion and sign-off of specific deliverables (e.g., UI/UX approval, Alpha build).
• Final Delivery: The remaining balance is due prior to the official launch, deployment, or transfer of final source code.

7. Discretionary Billing (3D & Design)

Services such as 3D Visualization and Animation may involve additional billing for extensive render hours or high-complexity model modifications that fall outside the initial scope of work. Any such additional costs will be discussed and agreed upon via a Change Request (CR) before the work is performed.

8. Value Added Tax (VAT) & Sales Tax

As a UK-registered company, Ark Platforms Europe Limited is required to collect Value Added Tax (VAT) on services provided to clients within the United Kingdom at the prevailing local rate. For international clients, taxes are applied based on the "Place of Supply" rules and local regulations. You are responsible for providing accurate tax information, including VAT numbers for B2B transactions within the EU, to ensure correct invoicing.

9. Invoicing & Record Keeping

A digital invoice will be generated and sent to your registered email for every successful transaction. You can also access and download your full billing history through your client portal. We recommend that you maintain your own records of these invoices for your accounting and tax purposes. Ark Platforms maintains financial records in accordance with the UK Companies Act and HMRC regulations.

10. Late Payments & Service Suspension

Invoices are due within the timeframe specified on the document (typically 7-14 days). Failure to make a payment by the due date may result in a late fee or the temporary suspension of your services, including the deactivation of digital platforms or the halting of active development cycles. We will provide multiple notifications before any suspension takes place.

11. Billing Disputes

If you believe there is an error on your invoice, you must notify our billing department at billing@arkplatforms.com within 15 days of the invoice date. We will investigate the discrepancy and provide a resolution. Disputing an invoice does not exempt you from the obligation to pay the undisputed portion of the balance.

12. Chargebacks

Initiating a chargeback through your bank without first attempting to resolve the dispute with Ark Platforms is viewed as a breach of contract. We reserve the right to permanently terminate your account and all associated services in the event of an unjustified chargeback. We may also engage third-party collection agencies to recover outstanding debts and associated legal fees.